The Program Specialist is responsible for upholding Abound Health PA, LLC’s mission, vision and values by providing support, services, education and compassion to Clients receiving Pennsylvania Waiver or Base Funded Services.

This Program Specialist will serve the Wayne County Area.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Review assigned client’s service/grid notes within a timely manner
• Review all verification/documentation of services for appropriate signatures and documentation per the ODP Records Management and Documentation Manual
• Ensure assigned direct care staff records are current
• Ensure assigned client clinical records are current
• Conduct and document clinical and employee supervisory visits to ensure Abound Health PA’s Policies/Procedures are followed
• Conduct annual performance evaluations, direct care staff development plans, disciplinary meetings/documentation with direct care staff
• Participate in required staff meetings
• Participate and advocate for the client in the client’s ISP meetings
• Inform plan members of the option to decline the ISP Review documentation as required
• Develop individualized short-term goals, task analysis and interventions for assigned clients
• Complete client assessments (as applicable for 2380, 6400/6500, agency required, etc.)
• Ensure client specific trainings are completed for every client/staff relationship
• Enter goals into OnTarget
• Review weekly billing to ensure hours are used
• Complete monthly/ quarterly progress reports
• Recommend a revision to a service or outcome in the ISP as needed
• Review and update task analysis per client’s goal frequency
• Ensure staffing patterns are covered and back up staff is available
• Resolve and document client/guardian grievances and report to Supervisor
• Complete significant event and incident reports within 24 hours (client and employee/contractor)
• Schedule direct care staff to provide direct care. Hours must comply with service authorizations and waiver limitations
• Assist the clients and families with finding and procuring appropriate resources and services in the community
• Represent Abound Health PA at Community Events
• Perform daily activities per company’s needs
• Know and implement regulations associated with 2380 and 6400/6500 service programming

GENERAL RESPONSIBILITIES

• Provide privacy and confidentiality of all client records.
• Assure clients are free from abuse, mistreatment, and/or neglect and report any incidents of such to supervisor.
• Treat each client with dignity and respect.
• Develop and demonstrate a thorough understanding of Abound Health PA’s philosophy and purpose.
• Provide a positive atmosphere which facilitates growth and learning of coping skills.
• Perform duties as requested by Supervisor

SKILLS/EXPERIENCE/QUALIFICATIONS

The ideal candidate must be a highly driven, organized individual with a strong work ethic and core value system. Given that Abound Health PA is an organization that is experiencing rapid growth, the company looks with every recruit for the individual to have the capabilities and the aspirations to grow and develop in their role and beyond. The ideal candidate should possess fundamental skills and experience including:

• Attention to accuracy and detail in all aspects of responsibilities.
• Must be flexible and open to changing priorities and high demanding tasks.
• Be hands-on, proactive, results oriented, and engaged to fulfill all requirements as outlined in the above section.
• Excellent interpersonal and communication skills (oral and written); professional and presents well when interacting with Clients, Family Members, Abound Health PA Team Members, other stakeholders as wells as community members.
• Ability to grasp mission, vision and values of Abound Health PA.
• Ability to multi-task and cope effectively with stress
• Ability to envision and grasp both the “big picture” and details
• Ability to work in teams
• Thorough understanding of ISP Implementation, Task Analysis, and Goal Writing
• Understanding of requirements of third-party billing and Medicaid billing
• Maintain Therapeutic working relationship with clients, family and team members

Credentialing

Must be credentialed as a Program Specialist with either:

• Graduate of a college/university with a Master’s degree from an accredited college or university and 1 year of work experience working directly with persons with disabilities.
• Graduate of a college/university with a Bachelor’s degree from an accredited college or university and 2 years of work experience working directly with persons with disabilities.
• Graduate of a college/university with an Associate’s degree or 60 credit hours from an accredited college or university and 4 years of work experience working directly with persons with disabilities.

Requirements

• Program Specialist Qualified
• At least 18 years of age
• Valid Driver License
• Safe Driving Record
• No substantiated findings of abuse and/or neglect
• Criminal, PA State Police, FBI (if required), SAM, MEDI Check, Sex Offender, LEIE, PA Child Abuse History (if required), Driving Record checks clear of health and safety risks.
• Reliable and safe transportation
• Current Auto Insurance, Vehicle registration and inspection (if in applicable state)

CHARACTERISTICS

Treat People with Respect and Dignity

Interactions with others conveys dignity and respect, people served are people first, use people first language, treat all people the way they want to be treated regardless of differences including but not limited to physical/mental/intellectual need, background, color, culture, race, sexual orientation and/or religion

Acting with Honor and Character

Is a person of high character; is consistent and acts in line with a clear and visible set of values and beliefs; deals and talks honor; walks his/her talk; is direct and truthful

Committed

Displays commitment in following rules, loyal to provide quality services to the people served by Abound Health PA, committed to ensure the health and safety for the person served, themselves and others

Work Environment

This job operates in the Abound Health PA Administrative Offices, Client’s home and various community settings (library, parks, shopping areas, Abound Health PA Day Programs, etc.).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this position, the employee is frequently required to remain in a stationary position, move about inside and outside an office setting, and operate a computer and other office machinery; detect and communicate accurate information often via multiple media types. The employee must occasionally transport or move up to 25 pounds.

Travel

Travel is expected from Abound Health PA Administrative offices, Direct Care Staff homes, Client homes, and community events/activities within the assigned region.